Mellowmere is a small shop for little comforts: the warm, soft, quietly useful things that make an ordinary day feel better.
We look for things we would happily keep in our own coat pocket, on our own desk or by our own sofa. They have to be simple to use, nice to hold and easy to give. If something needs a manual or an app to enjoy, it probably isn't for us.
What we care about
Comfort you can feel. Warmth, softness and calm come first.
Made for gifting. We pick things that are a pleasure to unwrap and useful long after.
Honest service. Clear delivery times, tracked parcels and a 30-day return window.
How we ship
We are a small online store and work with fulfilment partners who ship directly to you. That keeps prices down, and it is also why delivery takes longer than a big-box retailer. Current times are on our shipping policy page.
Mellowmere has recently had a surge in orders. We dispatch quickly, but carriers and fulfilment are working through very high volume, so please allow 14–21 business days for delivery. Business days are Monday to Friday and exclude public holidays. If you are ordering as a gift, please order early.
Tracking your order
You will get a confirmation email when you order and a second email with a tracking link once your parcel is dispatched. Tracking can take a few days to show its first update.
Shipping costs
Shipping for a single set is calculated at checkout. Orders of two or more sets ship free. Any optional shipping upgrade is shown with its price before you pay.
Customs, duties and taxes
Depending on your country, your parcel may be subject to import duties or taxes charged by your local customs office. These are the customer's responsibility and are not included in our prices.
Address errors
Please check your address before paying. If you spot a mistake, email mellowmereee@gmail.com straight away. We can only change an address before the order is dispatched. We are not responsible for parcels sent to an incorrect address supplied by the customer.
Delayed, lost or damaged parcels
If your order has not arrived within 30 business days of dispatch, or it arrives damaged, email mellowmereee@gmail.com with your order number (and photos for damage). We will reship or refund it as set out in our refund policy.
Refund policy
Last updated: November 10, 2026
We want you to be happy with your Mellowmere order. If you are not, here is how returns and refunds work.
30-day returns
You can request a return within 30 days of the date your order was delivered. To be eligible, the item must be unused, in the same condition you received it and in its original packaging, with everything that came in the box.
We will reply with return instructions and the return address. Please do not send anything back before you hear from us, as items returned without approval may not be refunded.
Send the item using a tracked service and keep your proof of postage.
Return shipping
Return shipping costs are paid by the customer, and original shipping charges are not refundable, unless the item arrived damaged, faulty or incorrect.
Damaged, faulty or wrong items
Please inspect your order when it arrives. If it is damaged, not working or not what you ordered, email us within 7 days of delivery with your order number and clear photos or a short video. We will send a free replacement or give you a full refund, and you will not have to pay to return it.
Refunds
Once your return arrives and has been inspected, we will email you to confirm whether the refund is approved. Approved refunds go back to your original payment method within 5–10 business days. Your bank or card provider may take a few more days to show it.
Cancellations
Orders can be cancelled for a full refund any time before they are dispatched. Because we dispatch within 1–2 days, please email us as soon as possible. Once an order has been dispatched it cannot be cancelled, but you can return it under this policy after it arrives.
Lost parcels
If tracking shows no delivery within 30 business days of dispatch, contact us and we will reship your order or refund it in full.
Items that cannot be returned
Items that have been used, damaged after delivery or returned without their original packaging
Free gifts and bonus items on their own (they must be returned with the order they came with)
Returns requested more than 30 days after delivery
Exchanges
The quickest way to exchange an item is to return it for a refund and place a new order.
Nothing in this policy affects your statutory rights as a consumer under the laws of your country.
Privacy policy
Last updated: November 10, 2026
This policy explains what personal information Mellowmere ("we", "us") collects when you visit our store or place an order, how we use it and the choices you have.
Information we collect
Order information: your name, billing and shipping address, email address, phone number and the items you buy.
Payment information: payments are handled by our payment processors. We do not see or store your full card number.
Device information: browser type, IP address, time zone, pages viewed and how you reached the site, collected through cookies and similar technologies.
Messages: anything you send us by email.
How we use it
To process, ship and deliver your order and send order and tracking updates
To answer questions and handle returns and refunds
To detect and prevent fraud
To understand how the store is used and improve it
To send marketing emails, only if you have opted in. You can unsubscribe at any time.
Who we share it with
We share personal information only with service providers who need it to run the store: our e-commerce platform, payment processors, the suppliers and fulfilment partners who ship your order, delivery carriers, and analytics and advertising providers. We do not sell your personal information. We may also disclose information where the law requires it.
Cookies
We use cookies to keep items in your cart, remember your preferences and measure how the site is used. You can block or delete cookies in your browser settings, though parts of the store, including the cart, may not work properly without them.
How long we keep it
We keep order records for as long as needed to fulfil orders, provide support and meet our legal, tax and accounting obligations, and then delete or anonymise them.
International transfers
Our service providers and fulfilment partners may be located in other countries, so your information may be processed outside the country you live in.
Your rights
Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, to object to or restrict certain uses, and to withdraw consent to marketing. To use any of these rights, email mellowmereee@gmail.com. You may also complain to your local data protection authority.
Children
Our store is not directed at children, and we do not knowingly collect personal information from anyone under 16.
Changes
We may update this policy from time to time. The date at the top shows when it was last changed.
These terms apply to your use of the Mellowmere store and to any order you place with us. By using the site or ordering, you agree to them.
Using the store
You must be at least the age of majority where you live, or have a parent or guardian's permission, to place an order. You agree not to misuse the site, interfere with how it works or use it for anything unlawful.
Products and pricing
We try to show our products and their colours as accurately as possible, but what you see can vary with your screen. Prices are shown in US dollars unless stated otherwise and may change without notice. Promotions and bundle offers are available while they are displayed on the site. If a product is listed at an incorrect price by mistake, we may cancel the order and refund you in full.
Orders
Your order is an offer to buy. We may refuse or cancel any order, for example where we suspect fraud, cannot verify payment or cannot supply the item, and will refund any payment taken. You agree to give accurate, complete order and contact details.
Payment
Payment is taken in full when you order, through our third-party payment processors. You confirm that you are authorised to use the payment method you provide.
Shipping and delivery
Delivery times are estimates and are not guaranteed. Details are in our shipping policy. Risk in the products passes to you on delivery.
Returns and refunds
Returns and refunds are handled under our refund policy.
Intellectual property
The Mellowmere name, logo, text, images and site design belong to us or our licensors and may not be copied or used without written permission.
Disclaimer and limitation of liability
The site and products are provided "as is" to the fullest extent the law allows. We are not liable for indirect, incidental or consequential losses, and our total liability for any claim relating to an order is limited to the amount you paid for that order. Nothing in these terms limits any rights or remedies that cannot be excluded under the consumer laws that apply to you.
Third-party links
The site may link to third-party websites or services. We are not responsible for their content or practices.
Changes to these terms
We may update these terms from time to time. The version on this page at the time you order is the one that applies to that order.
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